This BriefingsDirect IT operations innovation panel discussion focuses on the changing role of IT service management (ITSM) in a hybrid computing world.

As IT systems, resources, assets, and information are more scattered across more enterprise locations and devices -- as well as across various cloud service environments -- how can IT leaders hope to know where their "stuff" is, who’s using it, how to secure it, and then accurately pay for it?

Better than ever, it turns out. Advanced software asset management (SAM) methods can efficiently enforce compliance, reduce audit risk, cut costs, and enhance end-user productivity -- even as the complexity of IT itself increases.

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We'll hear from four IT leaders about how they have improved ITSM despite such challenges, and we'll learn how the increased use of big data and analytics when applied to ITSM improves inventory control and management. We'll also hear how a service brokering role can also be used to great competitive advantage, thanks to ITSM-generated information.

To learn more about how ITSM solves multiple problems for IT, we're joined by Charl Joubert, a change and configuration management expert based in Pretoria, South Africa; Julien Kuijper, an expert in asset and license management based in Paris; Patrick Bailly, IT Quality and Process Director at Steria, also based in Paris, and Edward Jackson, Operational System Support Manager at Redcentric, based in Harrogate, UK. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

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The next BriefingsDirect big data innovation case study interview highlights how Rolta AdvizeX in Independence, Ohio creates analytics-driven solutions in the healthcare and retail industries.

We'll also delve into how the right balance between open-source and commercial IT products helps in creating a big-data capability, and we'll further explore how converged infrastructure solutions are hastening the path to big-data business value and cloud deployment options.

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To learn more about how big data can be harnessed for analysis benefits in healthcare and retail, please join me in welcoming our guests, Dennis Faucher, Enterprise Architect at Rolta AdvizeX, and Raajan Narayanan, Data Scientist at Rolta AdvizeX. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

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The next BriefingsDirect big data innovation case study interview highlights how GoodData expands the realms and possibilities for delivering business intelligence (BI) and data warehousing as a service. We'll learn how they're exploring new technologies to make that more seamless across more data types for more types of users -- all in the cloud.

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To learn the ups and downs of BIaaS, we welcome Jeff Morris, Vice President of Marketing at GoodData in San Francisco, and Chris Selland, Vice President for Business Development at HP Vertica. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

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The next BriefingsDirect big data innovation thought leadership interview highlights how a consultant helps large ecommerce organizations better manage their big data architectures across cloud environments. 

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To learn more about how big data is best architected for the largest web applications, BriefingsDirect sat down with Jimmy Mohsin, Principal Software Architect at Norjimm LLC, a consultancy based in Princeton, New Jersey. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

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The next BriefingsDirect big data innovation case study interview investigates how Localytics uses data and associated analytics to help providers of mobile applications improve their applications -- and also allow them to better understand the uses for their apps and dynamic customer demands.

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To learn more about how big data helps mobile application developers better their products and services, please join Andrew Rollins, Founder and Chief Software Architect at Localytics, based in Boston. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

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The latest BriefingsDirect cloud innovation case study interview highlights how Full 360 uses big data and analytics to improve their applications support services for the financial industry -- and beyond. 

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To learn how Full 360 uses HP Vertica in the Amazon cloud to provide data warehouse and BI applications and services to its customers from Wall Street to the local airport, BriefingsDirect sat down with Eric Valenzuela, Director of Business Development at Full 360, based in New York. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

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The next BriefingsDirect analytics innovation case study interview explores how Snagajob in Richmond, Virginia – one of the largest hourly employment networks for job seekers and employers – uses big data to finally understand their systems' performance in action. The result is vast improvement in how they provide rapid and richer services to their customers.

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Snagajob recently delivered nearly 500,000 new jobs in a single month through their systems. To learn how they're managing such impressive scale, BriefingsDirect sat down with Robert Fehrmann, Data Architect at Snagajob in Richmond, Virginia. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

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The next BriefingsDirect business innovation thought leadership discussion focuses on the heightened role and impact of total user experience improvements for both online and mobile applications and services.

We'll uncover how user expectations and rethinking of business productivity are having a profound impact on how business applications are used, designed, and leveraged to help buyers, sellers, and employees do their jobs better.

We’ll hear about the advantages of new advances in bringing instant collaboration, actionable analytics, and contextual support capabilities into the application interface to create a total user experience.

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To learn more about why applications must have more than a pretty face to improve the modern user experience, we're joined by Chris Haydon, Senior Vice President of Solutions Management for Procurement, Finance and Network at Ariba, an SAP company. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

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The next BriefingsDirect analytics innovation case study interview explores how Zynga in San Francisco exploits big-data analytics to improve its business via a culture of pervasive, rapid analytics and experimentation.

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To learn more about how big data impacts Zynga in the fast-changing and highly competitive mobile gaming industry, BriefingsDirect sat down with Joanne Ho, Senior Engineering Manager at Zynga, and Yuko Yamazaki, Head of Analytics at Zynga. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

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The next BriefingsDirect analytics innovation case study interview highlights how GameStop, based in Grapevine, Texas, uses big data to improve how it conducts its business and better serve its customers.

By accessing data sources that were unattainable before and pulling that data out into reports in just a few minutes across nationally distributed retail outlets, GameStop more deeply examines how its campaigns and products are performing.

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To learn more about how they deploy big data and use the resulting analytics, BriefingsDirect sat down with John Crossen, Data Warehouse Lead at GameStop. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

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