It's only been a few years since Waste Management's IT organization began rebuilding their quality assurance processes from the ground up.

"Our availability scorecard was pretty bad. Our services were down. At times, we didn’t know that our services were down. Our first indication of a problem was from customers calling us," remembers Gautam Roy, Vice President of Infrastructure, Operations and Technical Services at Waste Management in Houston, Texas.

"Now, fast-forward a few years -- with making the appropriate choices and investments in technology, such as in people and processes -- and our scorecard is very good. We know of the problems rapidly. We proactively detect problems and fix the problems before they impact our customers," he says. 

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. 

To learn how Waste Management came to deliver 4 9s availability for its critical applications, BriefingsDirect sat down with Roy at the recent HP Discover conference in Las Vegas. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: HP.


It's a shame when the data analysis providers inside a company get the cold shoulder from the business leaders because the data keeps proving the status quo wrong, or contradicts the conventional corporate wisdom.

Fortunately for GSN Games in San Francisco, there's no such culture clash there. "The real thing that's helped us get to the point we are is a culture where everybody is open to being wrong -- and open to being proven wrong by the data," says Portman Wills, Vice President of Data at GSN Games.

"One of the things we use data for is to challenge all of our assumptions about our own products and our own businesses, says Wills. "It's really gotten to a point where it's almost religious in our company. The moment two people start debating what should or shouldn't happen, they say, 'Well let's just let the data decide.' That's been a core change not just for us, but for the game industry as a whole."

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. 

How did GSN Games get to the point where the data usually wins? It took a blazing fast data warehouse of 1.3 trillion rows that consumes, stores and produces analysis from some 110 million registered game-players in near real time. The next BriefingsDirect podcast focuses on just how GSN Games exploits such big data to effectively uncover game-changing entertainment trends for their audience. Oh, and it changes corporate cultures, too.

The discussion, at the recent HP Discover conference in Barcelona, is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe ot the podcast on iTunes. Read a full transcript or download a copy. Sponsor: HP.


The old model of just being an outsourcer or on-premises service provider is dead for many IT solutions providers. Instead, we’re all now in a hybrid world where will have some private-cloud solutions and multiple public clouds. The challenge is to have the right level of governance, and to be in a position to move the workloads, and adjust the workloads with the needs.

These words of wisdom come from European IT services provider Steria, which along with hundreds of its customers are charting a journey to hybrid cloud while maintaining control, automation, and reporting across all cloud or non-cloud infrastructure.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy.  

To learn more about how services standardization leads to improved hybrid cloud automation, BriefingsDirect spoke to Eric Fradet, Industrialization Director at Steria in Paris. The discussion, at the HP Discover conference in Barcelona, is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: HP.


It’s no secret that communication service providers (CSPs) are under a lot of pressure as they make massive investments in upgraded networks while facing shrinking margins and revenues from their eroding traditional voice or broadcasting businesses.

Traditional operators understand that they must go beyond what they did before. They need to offer more compelling services to reduce churn and acquire new customers. But how to know what services customers want most, and how much to charge for them?

A key asset CSPs have is the huge amount of information that they generate and maintain. And so it's the analytics from their massive data sets that becomes the go-to knowledge resource as CSPs re-invent themselves.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy.

The next BriefingsDirect Big Data innovation discussion therefore explores how the telecommunication service-provider industry is gaining new business analytic value and strategic return through the better use and refinement of their Big Data assets.

To learn more about how analytics has become a business imperative for (CSPs), listen to this interview with Oded Ringer, Worldwide Solution Enablement Lead for HP Communication and Media Solutions. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: HP.


The next BriefingsDirect deep-dive discussion explores how one of the most costly and complex parts of any enterprises IT infrastructure -- storage -- is being dramatically improved by the accelerating adoption of software-defined storage (SDS).

The ability to choose low-cost hardware, to manage across different types of storage, and radically simplify data storage via intelligent automation means a virtual rewriting of the economics of data.

But just as IT leaders seek to simultaneously tackle storage pain points of scalability, availability, agility, and cost -- software-defined storage is also providing significant strategic- and architectural-level benefits.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy.

We're joined by two executives from VMware to unpack these efficiencies and examine the broad innovation behind the rush to exploit software-defined storage, Alberto Farronato, Director of Product Marketing for Cloud Infrastructure Storage and Availability at VMware, and Christos Karamanolis, Chief Architect and a Principal Engineer in the Storage and Availability Engineering Organization at VMware. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: VMware.


As a provider of both application development management and infrastructure outsourcing, Denmark-based NNIT needed a better way to track, manage and govern the more than 10,000 services across its global data centers.

Beginning in 2010, the journey to better overall services automation paved the way to far stronger cloud services delivery, too. NNIT uses HP Cloud Service Automation (CSA) to improve their deployment of IT applications and data, and to provide higher overall service delivery speed and efficiency.  

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. 

To learn more about how services standardization leads to improved cloud automation, BriefingsDirect spoke with Jesper Bagh, IT Architect and cloud expert at NNIT, based in Copenhagen. The discussion, at the HP Discover conference in Barcelona, is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: HP.


Over the past five years, the impetus for cloud adoption has been primarily about advancing the IT infrastructure-as-a-service (IaaS) fabric or utility model, and increasingly seeking both applications and discrete IT workload support services from Internet-based providers.

But as adoption of these models has unfolded, it's become clear that the impacts and implications of cloud commerce are much broader and much more of a benefit to the business as a whole as an innovation engine, even across whole industries.

Recent research shows us that business leaders are now eager to move beyond cost and efficiency gains from cloud to reap far greater rewards, to in essence rewrite the rules of commerce.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy.

 Our latest BriefingsDirect discussion therefore explores the expanding impact that cloud computing is having as a strategic business revolution -- and not just as an IT efficiency shift. Join a panel of experts and practitioners of cloud to unpack how modern enterprises have a unique opportunity to gain powerful new means to greater business outcomes.

Our panelists are: Ed Cone, the Managing Editor of Thought Leadership at Oxford Economics; Ralf Steinbach, Director of Global Software Architecture at Groupe Danone, the French food multinational based in Paris; Bryan Acker, Culture Change Ambassador for the TELUS Transformation Office at TELUS, the Canadian telecommunications firm, and Tim Minahan, Chief Marketing officer for SAP Cloud and Line of Business Solutions. The panel is moderated Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: SAP.


Three years ago, Systems Mechanics Limited used relational databases to assemble and analyze some 25 or 30 different data sources in near real-time. But most relational database appliances used 1980s technical approaches, and the ability to connect more data and manage more events capped off. The runway for their business expansion just ended.

So Systems Mechanics looked for a platform that scales well and provides real-time data analysis, too. At the volumes and price they needed, HP Vertica has since scaled without limit ... an endless runway.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. 

To learn more about how Systems Mechanics improved how their products best deliver business intelligence (BI), analytics streaming, and data analysis, BriefingsDirect spoke with Andy Stubley, Vice President of Sales and Marketing at Systems Mechanics, based in London. The discussion, at the HP Discover conference in Barcelona, is moderated Dana Gardner, Principal Analyst at Interarbor Solutions.

Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: HP.


An expected deluge of data and information about patients, providers, outcomes, and needed efficiencies is pushing the healthcare industry to rapid change. But more than dealing with just the volume of data is required. Interoperability, security and the ability to adapt rapidly to the lessons in the data are all essential.

The means of enabling Boundaryless Information Flow, Open Platform 3.0 adaptation, and security for the healthcare industry are then, not surprisingly, headline topics for The Open Group’s upcoming event, Enabling Boundaryless Information Flow on July 21 and 22 in Boston. 

And Boston is a hotbed of innovation and adaption for how technology, enterprise architecture, and standards can improve the communication and collaboration among healthcare ecosystem players. 

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. 

In preparation for the conference, BriefingsDirect had the opportunity to interview Jason Lee, the new Healthcare and Security Forums Director at The Open Group. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: The Open Group.


When Swedish communications services provider TDC needed network infrastructure improvements from their disparate networks across several Nordic countries, they needed both simplicity in execution and agility in performance. 

Our next innovation case study interview therefore highlights how TDC in Stockholm found ways to better determine root causes to any network disruption, and conduct deep inspection of the traffic to best manage their service-level agreements (SLAs).

Subscribe on iTunes. Read a full transcript or download a copy. 

BriefingsDirect had an opportunity to learn first-hand how over 50,000 devices can be monitored and managed across a state-of-the-art network when we interviewed Lars Niklasson, the Senior Consultant at TDC. The discussion, at the HP Discover conference in Barcelona, is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe on iTunes. Read a full transcript or download a copy. Sponsor: HP.